Help and support
May 1, 2018
HOW CAN WE HELP YOU GET SUPPORT
Haoser.com accept various payment methods such as credit and debit cards (Visa, MasterCard, American Express, etc.), PayPal, bank transfers, and mobile payment options such as Apple Pay or Google Wallet.
Shipping rates can vary depending on the shipping method chosen (e.g., standard shipping, expedited shipping), the shipping destination, and the weight and size of the package.
The delivery time can vary depending on various factors such as the shipping method chosen, the shipping destination, and the availability of the product. Generally, standard shipping can take anywhere from 3-10 business days, while expedited shipping can take 1-3 business days. International shipping can take longer and may be subject to customs clearance.
Websites have a return policy that allows customers to return products that they are not satisfied with for a refund or exchange. The specifics of the policy can vary depending on the website and the product being sold.
Some common aspects of a return policy may include:
Timeframe for returns: Typically, customers are given a certain number of days (e.g., 7 days) from the date of purchase to initiate a return.
Condition of the product: The product must be in its original condition and packaging, with all accessories included.
Refund or exchange options: The customer may be given the option to receive a refund or exchange the product for a different size, color, or style.
Return shipping: The customer may be responsible for paying for the return shipping costs, or the website may provide a prepaid shipping label.
It's important to carefully review the return policy of the website before making a purchase. If you have any questions or concerns about the return policy, you can reach out to the website's customer service team for more information.
Once an order has been shipped, you should receive a confirmation email with a tracking number and a link to track your package. Alternatively, you can log in to your account on the website and view the order details, which should include the tracking information.
To track your order, simply click on the tracking link provided in the email or on the website, and enter the tracking number. This will give you the most up-to-date information on the location and status of your package.
It's important to note that tracking information may not be available immediately after the order is shipped, and there may be delays or gaps in the tracking updates. If you have any concerns about the status of your order, you can contact the website's customer service team for more information.
We offer international shipping, which allows customers to purchase products from anywhere in the world and have them delivered to their doorstep. However, the specifics of international shipping can vary depending on the website and the destination country.
Some things to keep in mind for international shipping include:
Shipping rates: International shipping rates can be more expensive than domestic shipping rates due to customs fees and taxes.
Customs fees and taxes: Depending on the destination country, customers may be responsible for paying customs fees and taxes on their purchases. These fees can vary depending on the value of the package and the destination country's policies.
Delivery time: International shipping can take longer than domestic shipping due to customs clearance and longer transit times.
Restrictions: Certain products may not be eligible for international shipping due to import/export restrictions or other regulations.
Haoser help & get support We're always looking for ways to improve our customers' experience, and your feedback is highly valued.
Thank you for choosing our online shopping site for your shopping needs. We’re committed to providing you with the highest level of customer service and support, and we look forward to serving you. If you have any feedback or suggestions for how we can improve our site and services, please let us know.
FREE STANDARD SHIPPING
Fees and Billing / Help and Get Support
Shipping method that typically takes the longest to deliver, but is also the most affordable option. The specific timeframe for standard shipping can vary depending on the website and the destination, but it usually takes around 3-10 business days for domestic orders.
24 HOUR EXPERT SUPPORT
Powerful Options / User Experience
The specific channels for accessing 24 hour expert support can vary depending on the website, but common options include:
Phone support: Customers can call a dedicated support line to speak with a representative.
Live chat: Customers can chat with a representative in real-time through a messaging platform on the website.
Email support: Customers can send an email to a dedicated support email address and receive a response within a certain timeframe.
If you have any questions or issues with the website, you can reach out to their 24 hour expert support team for assistance. They should be able to provide you with prompt and helpful guidance to help you resolve your issue or answer your question.
- Will I receive the same product that I see picture
There are some factors that can affect the accuracy of product images. For example, the lighting, angle, and background of the image can all influence how the product appears in the photo. Additionally, there may be variations in color, texture, or other features depending on the materials used, the manufacturing process, or other factors. To help ensure that you receive the product that you expect, be sure to carefully read the product description, including any details or disclaimers about the product's appearance or characteristics. If you have any questions or concerns about the product, you can reach out to the website's customer service team for more information.
- Your use of this is governed by these terms of use
The terms of use typically outline the rules, regulations, and policies that users must follow when accessing or using the website. This can include things like restrictions on content or behavior, disclaimers of liability, intellectual property rights, and other legal considerations.
- How long will It take to get my package
If you have not yet placed an order, you may be able to get an estimated delivery time frame based on the shipping options available on the website. Standard shipping typically takes 3-10 business days within the same country, while expedited or express shipping options can take 1-3 business days. International shipping times can vary greatly depending on the destination country and shipping method.
- Return/Replacement and refund
f you need to return an item, you should first review the website's return policy to understand the specific requirements and procedures for returning an item. This may include information about how long you have to return the item, the condition that the item must be in, and any fees or charges associated with the return.
Online expert support
This support can be provided through various channels, such as chat, email, or phone, and may include help with product selection, order tracking, and returns or refunds.
Gifts for members
These gifts may include discounts on purchases, early access to sales, free shipping, or exclusive access to products. We encourage customers to return and make repeat purchases.
Free deliver all time
By eliminating shipping fees, customers may be more likely to make a purchase and may even choose to purchase more items due to the perceived cost savings.
Money back policy
A money-back policy is a feature offered by many e-commerce websites that provides customers with the assurance that they can receive a refund for their purchase if they are not satisfied with their order.