At Haoser, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return and replacement policy. Please read the following guidelines to understand the process:

1. Eligibility for Returns:

• Returns are accepted within 7 days from the date of delivery.
• To be eligible for a return or replacement, the item must be unused, in its original packaging, and in the same condition as received.

2. Types of Returns:

a. Defective Items:

If you receive a defective item, please contact our Haoser customer support team at support@haoser.com within 48 hours of receiving the order. Provide clear photos of the defective item and packaging, and we will initiate the return or replacement process.

b. Wrong Item Delivered:

In the rare event that you receive the wrong item, please contact us within 7 days of delivery at support@haoser.com. We will guide you through the return process and ensure you receive the correct item as soon as possible.

3. Return Process:

To initiate a return, please follow these steps:

a. Contact Haoser Customer Support:

Email us at support@haoser.com with your order number, details of the issue, and supporting photos (if applicable).

b. Approval and Instructions:

Our Haoser customer support team will review your request and provide you with return approval and instructions on how to proceed.

c. Packaging:

Pack the item securely in its original Haoser packaging, including all accessories and tags.

d. Shipping:

Ship the return item to the address provided by our Haoser customer support team. Please use a trackable shipping method.

4. Refund or Replacement:

Once we receive and inspect the returned item, we will process your Haoser refund or replacement. Refunds will be issued to the original payment method, and replacements will be dispatched promptly.

5. Exclusions:

This Haoser policy does not cover items damaged due to misuse, improper handling, or normal wear and tear.

6. Contact Haoser:

For any questions or assistance regarding returns, feel free to contact our Haoser customer support team at support@haoser.com.

Thank you for choosing Haoser. Your satisfaction is our priority.