Shipping policy

1. Processing Time

Orders are typically processed and dispatched within 1-2 business days after payment is confirmed. During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Methods and Delivery Times

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within 5-7 business days.
• Express Shipping: Estimated delivery within 2-3 business days.

Please note that delivery times are approximate and may vary based on your location and other external factors.

3. Shipping Costs

Shipping costs are calculated at checkout based on your chosen shipping method, delivery address, and the weight of the items in your order.

4. International Shipping

We offer international shipping to select countries. International shipping costs and delivery times will be calculated at checkout. Please be aware that customs duties and taxes may apply and are the responsibility of the customer.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking information.

6. Shipping Restrictions

• We do not ship to P.O. boxes. Please provide a physical address for delivery.
• Some items may be restricted for international shipping due to customs regulations.

7. Failed Delivery Attempts

If delivery is unsuccessful after multiple attempts, the courier may return the package to us. Please ensure someone is available to receive the package during the estimated delivery window.

8. Missing or Damaged Items

In the rare event that your order arrives with missing or damaged items, please contact our customer support team at [support@haoser.com] within 48 hours of receiving the order. Provide clear photos of the damaged items and packaging.

9. Change of Shipping Address

If you need to change your shipping address after placing an order, please contact us immediately at [support@haoser.com]. We will do our best to accommodate the change if the order has not yet been shipped.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact our customer support team at [support@haoser.com].

Thank you for choosing Haoser. We appreciate your understanding and cooperation.