Shipping policy
Last updated: 23 September 2026
1. Processing time
Orders are processed and dispatched within 1–2 business days after payment (or order confirmation for Cash on Delivery). Customised and made-to-order items may need extra production time. During festive peaks, dispatch may take slightly longer.
2. Delivery time
Delivery within India usually takes 3–7 business days after dispatch, depending on your pin code. Delivery times are estimates and can vary because of courier or local conditions.
3. Shipping charges (India)
- Orders of Rs.599 and above: free shipping.
- Orders below Rs.599: Rs.50 flat shipping charge.
The final shipping charge is shown at checkout before you pay.
4. Cash on Delivery
Cash on Delivery is available within India on orders up to Rs.499. COD is not available for international orders.
5. International shipping
We ship to select countries. International shipping is charged at Rs.1,799 per kg and is shown at checkout. Customs duties and import taxes, if any, are payable by the customer.
6. Order tracking
Once your order is dispatched, you will receive a shipping confirmation with the courier name and tracking number.
7. Shipping restrictions
- We do not ship to P.O. boxes. Please provide a full physical address with pin code and phone number.
- Some items may be restricted for international shipping due to customs rules.
8. Failed delivery attempts
If delivery fails after the courier's attempts, the package may be returned to us. Please make sure someone is available to receive it.
9. Missing or damaged items
If your order arrives with missing or damaged items, contact us within 48 hours of delivery at support@haoser.com with clear photos of the items and packaging. See our Refund Policy for details.
10. Change of shipping address
To change your address, contact us as soon as possible at support@haoser.com. We can update it only if the order has not been dispatched.
11. Contact
Email support@haoser.com or call/WhatsApp +91 99103 69922 (Monday to Friday, 9:00 AM to 6:00 PM IST).
