Refund policy

At Haoser, we take pride in crafting high-quality photography props and customized products. Since our products are often made-to-order and personalized, we have specific guidelines for returns and refunds.

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

1. Non-Returnable Items

Due to the nature of our products, the following items are non-returnable and non-refundable:

  • Customized Products – Any item that is personalized, engraved, or made to order.
  • Photography Props – As these are often delicate and used for shoots, we do not accept returns unless they are defective upon arrival.

2. Returns & Exchanges (For Eligible Items Only)

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos of the issue.
  • Eligible items must be unused, in original packaging, and in the same condition as received.
  • Returns must be initiated within 7 days of receiving the product.

3. Refunds & Replacements

  • For defective or damaged items, we will offer a replacement or store credit.
  • Refunds are processed only if a replacement is unavailable.
  • We do not refund shipping costs unless the return is due to our error.

4. Order Cancellations

  • Orders for customized products can only be canceled within 12 hours of purchase.
  • After production begins, cancellations are not possible.

5. How to Request a Return

  1. Email us at [your email] with your order number and issue details.
  2. Attach clear photos of the defective/damaged product.
  3. Once approved, we will provide return instructions if applicable.

We appreciate your understanding, as our products are crafted with precision and made specifically for you! 

To start a return, you can contact us at info@haoser.com. Please note that returns will need to be sent to the following address: H-89, Sangam Park, Sector-62A, Noida-201301.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@haoser.com. 

6. Exclusions:

This Haoser policy does not cover items damaged due to misuse, improper handling, or normal wear and tear.

Contact Haoser:

For any questions or assistance regarding returns, feel free to contact our Haoser customer support team at [support@haoser.com].

Thank you for choosing Haoser. Your satisfaction is our priority.